Refund Policy

Before requesting a refund, you must fully try your plan. That means following the morning and evening routines, treatment guidance, and product recommendations for a meaningful period — typically at least four weeks, unless we advise otherwise for your skin type.

Skincare results take time. Stopping after a few days, skipping key steps, or substituting products without telling us usually will not tell us whether the plan itself was suitable.

• Follow patch-test instructions before introducing new products.
• Use the plan consistently as written unless we agree a change with you.
• Note what is working and what is not — this helps us amend your plan quickly.

If your plan is not working for you, contact us before requesting a refund. We will review your feedback and, where appropriate, amend your plan free of charge — as many times as needed — until the guidance is right for your skin.

Amendments are prepared using your original questionnaire answers plus any updates you provide, and are reviewed by a qualified practitioner at your clinic before re-delivery, just like your first plan.

If you have genuinely tried your plan, worked with us on amendments, and your skin still is not responding as expected, you may request a full refund.

Refund requests must be made within 60 days of your original purchase date. We may ask you to confirm that you followed the plan, attempted reasonable amendments with us, and still wish to proceed.

Approved refunds are returned to your original payment method where possible. Processing times depend on your bank or card issuer, but we aim to initiate refunds promptly once approved.

• Refund requests made more than 60 days after purchase (except where the law requires otherwise).
• Requests where the plan was not genuinely tried for a reasonable period.
• Dissatisfaction based on product availability or pricing at third-party retailers, where the plan itself was sound.
• Reactions caused by ignoring patch-test guidance or undisclosed allergies you were asked to declare.

Email hello@myskinplans.com from the address you used at checkout. Include your name, the clinic page you purchased from, and a short description of what is not working.

For refund requests, please confirm that you have tried the plan properly and have already contacted us about amendments where relevant.

MySkinPlans Ltd (MySkinPlans) is the merchant of record. Refunds are issued by our team and processed through our payment provider. Your clinic partner does not handle billing or refunds directly.

This policy is in addition to your statutory rights under UK consumer law. Nothing here limits rights that cannot be excluded, including rights relating to services not supplied with reasonable care and skill.