Terms of Service

These terms govern your use of personalised skincare plan services sold through clinic-branded pages operated by MySkinPlans . MySkinPlans is a trading name of MySkinPlans Ltd, registered office: Heather Douglas, IM2 1BB, Isle of Man.

MySkinPlans Ltd provides the platform, prepares draft plan content, and arranges specialist review. Your plan is reviewed and approved by a qualified practitioner at the clinic whose branded page you used. That clinic is an independent partner — not a party to this contract — but its specialist signs off every plan before it reaches you.

Payment Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you purchase a plan, you receive a one-time, personalised skincare plan based on the answers you provide in our questionnaire. A typical plan includes morning and evening routines, treatment guidance, and product recommendations across different budgets, together with plain-language reasoning.

Plans are digital and delivered by email (with access via your customer portal where available). You may also receive follow-up emails about your plan where you have consented to them. There is no subscription unless we clearly say otherwise at checkout — current plans are one-time payments only.

Our plans are personalised skincare guidance, not a medical diagnosis, prescription, or substitute for an in-person consultation with a doctor or dermatologist.

• We do not examine you in person and cannot see conditions that require physical assessment.
• If you have severe, sudden, or worsening symptoms, seek medical advice promptly.
• Product recommendations are independent — we earn no commission from product sales.

You complete our skin questionnaire and choose a plan tier before paying. Plan prices are shown clearly before you pay. Payment is a single one-time charge.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. The descriptor on your card or wallet statement should refer to our brand or Paddle as the seller of record.

By completing checkout you confirm that the information you provide is accurate, that you are at least 18 years old (or have parental consent where required), and that you accept these terms and our Refund Policy.

You complete the questionnaire first. After payment, your answers and any photos you chose to upload are used to prepare a draft plan, which is then reviewed, and where necessary edited, by a qualified practitioner at your clinic before approval. Nothing is sent to you until that sign-off is complete.

We aim to deliver approved plans within 48 hours of payment (sooner for priority tiers where advertised). You will receive access by email to your plan and, where available, your secure customer portal.

• Provide honest, complete answers in the questionnaire.
• Review your plan carefully and follow product patch-test guidance where provided.
• Contact us promptly if you experience irritation, an allergic reaction, or believe the plan is unsuitable.
• Keep your portal login details secure.

Our refund and amendment policy is set out in full on our Refunds page. In summary: we expect you to give your plan a genuine trial, we will amend it free of charge if it is not working for you, and a full refund may be available within 60 days of purchase if amendments do not resolve the issue.

Because Paddle.com is the Merchant of Record, refunds and payment queries are handled through Paddle in line with their buyer terms, as well as via our support contacts below.

The platform, branding, and plan format are owned by MySkinPlans Ltd or its licensors. Your plan is licensed to you for personal, non-commercial use. You may not resell, republish, or commercially exploit plan content without our written permission.

We provide the service with reasonable skill and care. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for outcomes that arise from your failure to follow the plan, undisclosed health conditions, or product reactions where patch testing was recommended.

Nothing in these terms limits your statutory rights as a consumer in the United Kingdom or Isle of Man, including rights that cannot be excluded under applicable consumer law.

If you are unhappy with your plan or our service, email hello@myskinplans.com or call 07624 331401. We aim to acknowledge complaints within two working days and to give a substantive response within ten working days.

Payment, receipt, and return queries may also be raised with Paddle via paddle.net. If a complaint remains unresolved, you may seek advice from a local consumer advice service or, where applicable, an alternative dispute resolution body in your country of residence.

We may update these terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the service after changes take effect constitutes acceptance of the revised terms.

MySkinPlans Ltd is established in the Isle of Man (registered office: Heather Douglas, IM2 1BB, Isle of Man). These terms are governed by the laws of the Isle of Man. Disputes are subject to the exclusive jurisdiction of the courts of the Isle of Man, without prejudice to your right to bring proceedings in your country of residence if you are a consumer in the EU/UK.

Product and plan support: hello@myskinplans.com · 07624 331401.

Payment and returns (Merchant of Record): paddle.net.